Is this a replacement for an internal IT person?
It can be, or it can sit beside your internal staff as co-managed IT. Many clients keep a coordinator on their side and use us for monitoring, security operations, and overflow. Which model fits is part of discovery, before you sign.
What is included, and what is not?
Included: monitoring, help desk, patching, backup, endpoint protection, identity and device hygiene, and vendor coordination for the stack we manage. Not included by default: large projects (migrations, net-new builds), deep MSSP incident response, and executive strategy. Those live under IT Consulting, Cybersecurity, or Fractional CIO/CISO. Need the support desk? See IT Helpdesk. That support sits inside this engagement, not as a cheaper standalone desk.
Fractional CIO or Managed IT: when do we choose which?
Choose Managed IT when the pain is tickets, uptime, patching, and predictable support. Choose Fractional CIO when leadership needs someone who owns budget, vendors, and risk in the room. Many clients run both so strategy and operations stay aligned.
Do you cover Microsoft 365, cloud, VoIP, and backup as separate products?
Often those sit inside Managed IT once they are in scope. Named offers for Microsoft 365, Microsoft Azure, Google Cloud, AWS, Business VoIP, and Backup & Disaster Recovery when that stack is the clear focus. Large migrations may start under IT Consulting and hand off into operations.
How do you keep projects on track?
Clear milestones when work is project-shaped, managed expectations on the retainer, and regular status so stakeholders know where things stand. Decisions surface early. That same orderly cadence applies across our IT and marketing services. Request a briefing at Become a Client.
How does pricing usually work?
Managed IT is a predictable monthly fee based on users, devices, and the stack in scope. Projects and after-hours on-site outside the agreement are scoped separately so the retainer stays honest. We quote after a discovery, not from a public rate card.
What happens in the first 30 to 90 days?
Onboarding covers inventory, tooling, documentation, and priority remediation (backup gaps, weak MFA, stale accounts). Support and monitoring come online early; the first quarter is about making the environment stable and predictable. You get a named path for escalation, not a black-box ticket portal.
Do you only work in Cincinnati?
Our headquarters is in Cincinnati. We serve Cincinnati, Cleveland, Columbus, and Dayton, plus Hamilton, Butler County, Northern Kentucky, and nearby towns as Greater Cincinnati from Cincinnati. Remote operations run around the clock; on-site follows the market. Verticals we see often include Healthcare, Manufacturing, and Home Services.
